FOR JEWELRY

CUSTOM JEWELRY PROCESS

Each piece is made-to-order. Please allow 3 to 7 weeks for the piece to be delivered to you (including shipping time). 

Once your order is completed and your payment has cleared, you will receive an email confirmation. After your order is processed and shipped, you will receive another email with tracking information.

SHIPPING REGIONS FOR JEWELRY 

We currently ship within the United States and Canada. (To change the currency for your shopping convenience, the bottom right corner has a currency selector box.)
Discovery the best delivery option for you: 

US
Standard Delivery: $10 / 5-15 days
Free for orders over $200 

CANADA 
Standard Delivery: $15 / 7-15 days
Free for orders over CAD300

* Please note we do not deliver to PO boxes to any locations.
* All delivery addresses must be entered in English or the Latin alphabet.  
* Possible delays: Shipments may be delayed because of the security measures in regards to the COVID-19 virus, which has an impact on the logistic process. We apologize for the inconvenience; we hope for your understanding.

COURIERS

For all shipments, we are affiliated with USPS, UPS, and FedEx. 
* Once your order has been dispatched, we will send you an email with a tracking number and link.

TAXES

Because we are a small business in the US:
For orders shipped within San Francisco, California, San Francisco city tax is added to all products during the checkout process.

For orders shipped to other cities/districts in California, an additional district tax is added to all products during the checkout process.

For orders shipped to US states outside of California and Canada, taxes are not included in the products and not charged at this moment. 

IMPORT TAXES & DUTIES

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are the recipient's responsibility. You may check with your country's customs office to determine these additional costs. Packages in customs may take up to 4 weeks, not inclusive of delivery times. 

LOST PACKAGES

GUMMAAE is not responsible for packages lost in transit, damaged, or stolen. Please provide a safe and secure shipping address when checking out. If the address provided is incorrect, please email us as soon as possible before the package is shipped. We will aim to do our best to change the address, however we cannot guarantee for the change to happen. Additionally if the package is shipped to an incorrect address, we have to locate this original package first in order to deliver a new package to the correct address. 
* If you have not received your package in over 15 days, please email us so that we will file an investigation with the couriers.

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RETURNS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any items that appear to have been worn, washed, or altered in any way will not qualify for a refund. 

To start a return, you can contact us at contact@gummaae.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@gummaae.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders, personalized items, custom engravings and designs). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@gummaae.com

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds on custom orders are not possible once the item is placed in production or shipped out.

For items that have been returned, the original shipping cost (if any) is non-refundable.

Shipping Returns

• Unfortunately, we currently do not cover shipping costs to return (working on offering more friendly return policies).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SALE ITEMS

Only regular priced items may be returned and refunded, unfortunately sale items cannot be returned and refunded, and exchanged. All sales are final. 

 

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CANCELATIONS

You can cancel your order within 24 hours. Please contact us. We will issue a full refund.

Cancellations after 24 hours of your order placement are not possible.  

Cancellations on custom orders are not possible once the item is placed in production or shipped out.

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FOR DISTANCE REIKI HEALING

What is distance Reiki healing? 

Distant Reiki healing is a form of energy healing where the practitioner sends Reiki energy to the client without being physically present. The practitioner uses intention and focus to channel energy across any distance, helping to promote healing and loving energies.

How does distance Reiki healing work? 

During a distant Reiki session, the practitioner uses a photo or drawing and detailed information about the client to focus their energy. The Reiki energy is sent to the client’s energy field, which can help clear negative energy and promote balance and healing, regardless of physical location.

What do I need to do to prepare for a distance Reiki session? 

Find a quiet, comfortable space where you can relax during the session. You may choose to meditate, nap, or simply rest. It's also helpful to set an intention or focus for the session if you have specific areas you want to address.

How long is a session?

Each distant Reiki session lasts approximately 30 minutes.

How will I know when the sessions starts and ends?

You will receive an email from us at the start and end of your scheduled session time. There will be no video call; communication will be via email.

What you should expect to feel during and after the session?

During the session, you might experience various sensations such as tingling, warmth, or cold, and you may have emotional or visual experiences. After the session, you might feel relaxed, calm, or tired as your body processes the healing energy. 

How can I book a distance Reiki session?

You can book a session through this link. Please ensure you book your session at least 24 hours in advance. After booking and payment, you will receive an email with instructions on how to provide us with your details and a photo.

Is distance Reiki safe?

Yes, distant Reiki is a safe and non-invasive practice. It is a complementary therapy and can be used alongside other medical treatments. If you have specific health concerns, it's always a good idea to consult with a healthcare professional.

What if I do not feel anything during the session?

Not everyone experiences physical sensations during a Reiki session. The benefits of Reiki can still be present even if you do not feel immediate effects. Keep an open mind and give yourself time to process the experience.

Can I gift a distance Reiki session to someone else?

Yes, you can gift a distant Reiki session as long as the recipient consents to receiving it. 

What is your policy on cancellations or rescheduling?

If you need to cancel or reschedule your distant Reiki session, please contact us at least 12 hours before your scheduled appointment. We will do our best to accommodate your request. Please note that cancellations made less than 12 hours before the session are not eligible for a refund. However, rescheduling may still be possible depending on availability. 

What is your policy on refunds?

As distant Reiki sessions are a form of energy work, we do not offer refunds once the session has been conducted. If you have concerns about your session or need to discuss any issues, please contact us at contact@gummaae.com, and we will address your concerns to the best of our ability.

What should I do if I have additional questions or need support?

If you have any additional questions or need support, please contact us at contact@gummaae.com. We’re here to help!